Refund policy
Refund & Return Policy
All sales are final. We do not accept returns, exchanges, or refunds for products that are purchased by mistake, no longer wanted, or simply do not meet personal preferences.
Defective or Damaged Products
Please inspect your order as soon as you receive it. If your product arrives defective, damaged, or unusable, please contact us at noblepaws0@gmail.com as soon as possible and provide your order number along with clear photos or videos showing the issue.
If we confirm that the product is defective or damaged, we will issue a full refund for the affected product to your original payment method. You will not be required to return a defective or damaged product unless we specifically request it.
Incorrect Items
If you receive an item that is different from what you ordered, please contact us at noblepaws0@gmail.com as soon as possible. We will review the issue and provide an appropriate resolution.
Non-Refundable Orders
Except in cases where a product is confirmed to be defective or damaged, all purchases are final and non-refundable. We do not offer refunds for:
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Change of mind
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Incorrect size or preference
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Products that are no longer wanted
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Normal wear and tear
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Improper use or handling of the product
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Failure to follow the product's instructions
How to Request a Refund for a Defective Product
To request a refund, contact us at noblepaws0@gmail.com and include:
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Your order number
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A description of the issue
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Photos or videos clearly showing the defect or damage
Once we review your request and confirm that the product is defective or damaged, we will process a full refund to your original payment method.
Refund Processing
Once your refund is approved, it will be processed to your original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.
If you have any questions about our refund policy, please contact us at noblepaws0@gmail.com.